FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Find answers to our most frequently asked questions below.
e are a small manufacturer. You will receive a tracking number as soon as your item is off the assembly line and with the post office.
Most items we sell are manufactured in-house. When your order is placed, it goes directly to manufacturing order.
One to three days is standard for a product to be manufactured, packaged, and shipped.
Some orders take five to eight business days during peak manufacturing times.
We ship via FedEx, UPS, or USPS.
Order confirmations are automated; please check your junk folder and ensure you used the correct email address. If you do not receive an order confirmation within 24 hours of placing your order, please email firstname.lastname@example.org.
Yes. We are happy to ship your items to you while you serve abroad. Keep in mind that it takes longer to process things through your APO. Please allow plenty of time for your items to arrive. We are NOT responsible for items that do not make it to you before moving locations! Tracking is also highly unreliable once the package leaves the United States, so don't panic when you check it.
If you receive a product with manufacturing or material defects, please send an email to email@example.com, and we will make it right. This applies to the original purchaser and is non-transferable. We reserve the right to request proof of purchase when processing claims.
For any other reason, we're happy to return or exchange unused, undamaged, defect-free products still in their original packaging within fourteen (14) days of the shipping date. You will be required to pay all shipping charges back to us and cover all shipping charges of the new product back to you. There will also be a 10% restocking fee for any returned items to cover the cost of restocking and inspecting returned products.
Older versions of products cannot be exchanged for newer versions.
Whether you are sending it or receiving it, your mail is important to you and the U.S. Postal Service®. When mail is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.
We are an authorized retailer of 3M, Gentex, Midland, MAXON, and OTTO engineering products.
We price our products as low as we can upfront. Because of this we do not offer a discounts.
We will repair / replace DISCO32 manufactured push to talks outside of the warranty or broken by physical damage for a fee. Please contact us with your order number. This only applies to push to talks this is non-transferable (only applies to the original owner).